Returns & Exchanges

We do accept returns and customers will receive store credit which never expires.

We stand behind our products and want you to be satisfied with them! If you have received a damaged or defective item, please email us at sales@dalyse.com  

Mail returns to:
1649 San Tomas Aquino Rd
San Jose, CA 95130

At this time we are unable to issue return labels, but we will offer you a promo code on future purchases once your return has been received and processed. Shipping is not credited back.

 

ADDITIONAL RETURN DETAILS: 

• We only offer store credit on returns. We don't issue refunds back to your original method of payment.
• The amount of your store credit is only for the item(s) you purchased and does not include the shipping.
• We do not issue return labels, so you can send the item back using whichever shipping method you prefer.
• Items must be returned within 21 days from the date the item was received.
• Items must be unwashed and unworn.
• Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
• Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
• All accessories are final sale.
• Please allow 4 business days for return processing.
• Once your return is processed, we will email your store credit code that can be used on the site.
• Any returns past the policy will not be accepted or store credited.

 

Exchanges

• Exchanges must be for the same item, but different size and/or color
• We are not able to exchange for different items.